Crafting lasting memories, of your loved ones to last a lifetime
Crafting lasting memories, of your loved ones to last a lifetime
Customers are responsible for sending their clothing to us
Please ensure all items are clean before sending
We recommend using a tracked and insured postage service to avoid any loss or damage during transit.
We are not responsible for lost or damaged items during delivery to us.
Once your order is complete, we will ship it to the address provided to us.
All packages are sent via tracked parcel post. Express and signature-on-delivery options are available on request.
Shipping times vary based on location and Australia Post delivery schedules.
You will receive a tracking number once your order has been dispatched.
If you believe your item is faulty or not as described, please contact us within 7 days of receiving your order at [email protected]
We will assess the issue and may offer a repair, or refund depending on the situation.
In some cases, we may request that the item be returned to us for inspection.
We are not responsible for items lost or damaged once shipped from our location.
Please double-check your shipping address before confirming your order.
Threaded Memories reserves the right to refuse returns that do not comply with this policy
